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Mockuuups M

FAQ

FAQ

What is Mockuuups.com?

We are a marketplace for design resources. Mobile, tablet, and desktop device mockups used by designers to present their work in a realistic way. Providing PSD and Sketch files as digital products in various options (packages) divided by themes, device type or a color.

What is Mockuuups Studio?

Mockuuups Studio is an alternative way to use our resources to create mockups. It comes as a subscription service with a native app. No design skills needed. Learn more on Mockuuups.studio. This FAQ only applies to assets from Mockuuups.com, not Mockuuups Studio.

Who takes care of support?

Mockuuups Team will answer all your questions and issues, just let us know on [email protected].

What is your refund policy?

Our refund policy lasts 7 days. If 7 days have gone by since your purchase or our records show you downloaded digital product or used it in any way, unfortunately, we can’t offer you a refund or exchange.

To request a refund, contact us at [email protected] with the subject "Refund". To complete your refund, we require a receipt or proof of purchase. Funds will be returned to the origin of payment (either by canceling a card transaction, or a PayPal transaction).

What kind of license for assets will I get?

You will get our standard Mockuuups License.

What Payment methods do you offer?

You can pay by Credit Card. For packages, we also offer payment by PayPal.

What if I made the payment but I can't download?

This is a rare issue. Make sure to contact us if the problem persists after 3 tries and include as much information about your purchase as possible (for example e-mail you used, payment receipt, screenshot…)

Can I use Freebies for commercial use?

Yes, all free mockups on our site are OK for commercial use. The License is the same as with paid products.

Do I need any special software to use mockups?

Yes, you need to have either Adobe Photoshop or Sketch. Our Photoshop mockups should be compatible even with older versions. But if you are a Sketch user, be sure to download files clearly labeled as compatible with the software version you own.

Can I exchange one product for another?

Unfortunately, no.

Will I get free updates for purchased products?

We only have one item which gets updated and that is the Bundle—the pack that contains all resources we offer. The Bundle updates are entire new packages, which in turn raises the price of the Bundle itself. These updates (or new packages added) are not free, but if you have already purchased the Bundle in the past and wish to purchase a package that’s been recently added, let us know so we can get you a discounted price.

How do I unsubscribe from Mockuuups mailing list?

There is an "Unsubscribe" button in the footer of our e-mails which you can use.

Got more questions?

Don't hesitate to contact us right away. We are listening on [email protected].

One more second and it’s yours.

An email with a download link for the package is on its way to you. Meanwhile, don’t hesitate to share this awesome package with your buddies.

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You just became a Nokia 3310 Designer!

Even that this is an April 1st joke from us, your package is safely on it’s way to you. Meanwhile, help us share this package to put Nokia 3310 back on the design scene where it belongs.

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